Payment Policy

Payment Information

We want your shopping experience at Serene to be smooth, simple, and secure. Below you’ll find full details about the payment options we offer, along with our policies regarding payment and processing.

Payment Options

We currently accept the following payment methods to make your purchase safe and convenient. Whether you’re shopping from within the United Kingdom or abroad, you can choose the option that suits you best.

Mastercard
Pay easily with your Mastercard debit or credit card. Every transaction is protected by advanced encryption and authentication systems.
Benefits: Fast and secure payment
Cost: No extra charge
Processing time: Instant

Visa
Use your Visa credit or debit card for a seamless and secure checkout. Trusted worldwide for speed and reliability.
Benefits: Quick and secure transactions
Cost: No extra charge
Processing time: Instant

American Express
We gladly accept American Express cards, offering you flexible and dependable payment options.
Benefits: Convenient and reliable payment
Cost: No extra charge
Processing time: Instant

Apple Pay
Enjoy fast and secure payments using Apple Pay on your iPhone, iPad, or Mac. Your card information is encrypted and never shared with us.
Benefits: Private, fast, and safe checkout
Cost: No extra charge
Processing time: Instant

Google Pay
Complete your order quickly with Google Pay. Simply confirm your payment from your phone for a smooth and contactless checkout.
Benefits: Easy, secure, and contactless payment
Cost: No extra charge
Processing time: Instant

Shop Pay
For the quickest checkout experience, you can use Shop Pay — Shopify’s secure and trusted payment method. Save your details for future orders and enjoy one-tap purchases.
Benefits: Fast, convenient, and eco-friendly
Cost: No extra charge
Processing time: Instant

Payment and Security

All transactions on Serene are protected using Secure Socket Layer (SSL) encryption, ensuring your data remains private and secure.
We work exclusively with trusted global payment providers to maintain the highest level of safety and compliance with payment standards.

Payment Processing Time

Regardless of which payment option you choose, your payment is processed immediately after purchase. Once payment is authorised, you’ll receive an order confirmation, and your items will be dispatched according to our delivery schedule.

Taxes and Fees

All prices listed on our website include applicable UK taxes (VAT).
We do not charge additional transaction or service fees for using any of our accepted payment methods.

Problems with Payment

If you experience any issues during checkout or payment, our customer service team is happy to assist you. We’ll work quickly to resolve any technical or payment-related concerns.

At Serene, our goal is to make every part of your shopping experience effortless and secure.
If you have questions about payment options or need assistance, please contact us — we’re always happy to help.

Contact

Store Name: Serene

Company Name: Lim Capital LLC

Company Number: 71670123

Address: 30 N Gould St Ste R, Sheridan, WY, 82801, United States

Phone: +44 78 48 17 90 32

Email: info@the-serene.co.uk

Customer Service:
Monday – Friday: 9:00 AM – 5:00 PM.