Contact Us

Customer Support

At Serene, we’re committed to providing clear, caring, and reliable support. Whether you have a question about your order, a return, or one of our pieces, our team is here to help.

Customer Service Hours

Monday–Friday, 9:00–17:00 (UK time)
We aim to respond to all enquiries within one business day.

Contact Us

Email: info@the-serene.co.uk

Phone: +44 78 48 17 90 32

All messages are handled personally by our in-house team — never by third parties.

Email Enquiries

For questions about products, orders, or general information, please email us at info@the-serene.co.uk
If your enquiry relates to an existing order, kindly include your order number for faster assistance.

Returns & Exchanges

You may return any item within 30 days of delivery, provided it’s unused and in its original condition.
For step-by-step instructions, visit our Return Policy page.

Contact

Still have questions?
We’re always happy to help. Please email or call us if you have any questions or comments — our team will get back to you as soon as possible.

Store Name: Serene

Company Name: Lim Capital LLC

Company Number: 71670123

Address: 30 N Gould St Ste R, Sheridan, WY, 82801, United States

Phone: +44 78 48 17 90 32

Email: info@the-serene.co.uk

Customer Service:
Monday – Friday: 9:00 AM – 5:00 PM.