We aim to deliver your order as quickly as possible. Standard delivery takes 6–10 working days, divided into two simple stages:

Processing time: 1–2 working days

Your order is confirmed, checked for quality, and carefully packaged.

Delivery time: 5–8 working days

The total shipping duration depends on your location and the courier’s transit schedule.

Yes — we deliver across the United Kingdom and are pleased to offer free shipping on all UK orders.

Once your order has been dispatched, you’ll receive a tracking number by email, allowing you to follow your parcel in real time.

You can also check your order’s current status anytime on our Order Tracking

You can return any item within 30 days of delivery — no questions asked.

Please note that customers are responsible for the return shipping costs and must use their own return label. For more details, please see our Refund & Return Policy

To arrange a return or exchange, simply email our support team at info@the-serene.co.uk.

Include your order number and reason for return, and we'll reply with full instructions and the correct return address.

Once we’ve received and inspected your return, your refund will be processed within 7 business days.

The amount will be credited to your original payment method, and you’ll receive a confirmation email once it’s complete.

We accept a range of secure payment options, including American Express, Mastercard, Visa, Shop Pay, Apple Pay, and Google Pay.

All transactions are processed safely through Shopify Payments.

Absolutely. Your payment and personal details are protected using SSL encryption (Secure Socket Layer).

This ensures that all information entered at checkout is fully encrypted and processed securely.

For your safety, we never store card details on our servers.

Once we’ve received and inspected your return, your refund will be processed within 7 business days.

The amount will be credited to your original payment method, and you’ll receive a confirmation email once it’s complete.

If you don’t receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder.

If it’s not there, contact us at info@the-serene.co.uk with your name and order details so we can verify your purchase and resend the confirmation.

If your order hasn’t been processed or shipped yet, we may still be able to make changes.

Please reach out to us as soon as possible at info@the-serene.co.uk with your order number.

Once an order has been dispatched, changes or cancellations are no longer possible.

We’re always happy to help. You can contact us through our contact page or email us directly — our team will get back to you as soon as possible.