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FAQs
Once your order is dispatched, you'll receive a tracking link via e-mail, allowing you to follow real-time updates. If your order is delayed, please check your tracking link for the latest updates, as occasional delays may occur. You can also use our tracking page that you may find in the footer.
Sometimes it’s hard to find the perfect fit. All of our styles are true to size unless stated otherwise on our website product page. Our sizes are listed in UK sizes.
We understand that sometimes things don’t work out, and we want to make returns as easy as possible for you! Simply use our dedicated return policy to return or exchange items from your order. You'll need your order number, which can be found in your Serene order confirmation email.
You can reach our customer service team via our Contact Us form or email at info@the-serene.co.uk
We aim to respond within 12-24 hours (Monday–Saturday, excluding holidays).
Free shipping within the UK
Because we care about keeping costs as low as possible for you, we offer free DHL shipping!
Pay safely
Secure checkout in a 100% SSL-secured environment via well-known payment providers.
30-day return policy
We offer 30 days right of return or exchange. If you are not satisfied you get your money back, simple as that.